Wakit Grinders | Return Policy


Wakit™️ Grinders 

RETURN | CANCELLATION POLICY

If you wish to return an unused product purchased on Wakitgrinders.com, request a Return Authorization within 30 days from purchase date. Refunds will be credited to the original payment method for the purchase price, less shipping charges.

PLEASE NOTE:  We do not accept returns of products that were not purchased on Wakitgrinders.com Wakit™️ Grinders products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by Wakit™️ Grinders.

Any returns sent without a Return Authorization number or postmarked after 15 days of receiving a Return Authorization number will be returned to you. Please use a shipping service that offers both insurance and tracking to ensure delivery of your package, as we are not responsible for packages lost in transit.

HOW DO I REQUEST A RETURN AUTHORIZATION?

To request Return Authorization and further instruction, please submit the information below in an email to help@wakitgrinders.com: [Your Name, Your Email, Order Number, Unit Serial Number located below the usb-charging port, Product Registration Date, and Warranty Email Code]

 

WHERE DO I SHIP MY RETURN?

Shipping instructions will be mailed to you following your submission of a Return Authorization Request via email to help@wakitgrinders.com

HOW DO I PACK MY PRODUCT FOR RETURN?
Repack the product in the original packaging and include all accessories: micro-usb cable, catch tray, and user manual.  Pack and seal your box securely, in the original shipping box; if possible.  For your protection we recommend that you use a carrier who will provide your packaging and a tracking number to ensure that your package does not get lost in transit.  Any shipping fees are the responsibility of the party returning the item and must be returned prepaid through our customer service team.  We do not accept COD.
Once your package has been received, your return will be processed within 7-14 business days. If there is a refund due, a credit will be issued in the original payment method that matches the address listed on your order when the transaction was completed.  Please note that your banking institution may require additional days to process and post the transaction to your account once they have received the information from us.

 

PLEASE EMAIL QUESTIONS TO:
help@wakitgrinders.com or complete the Contact Us Form below

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